waojapan.com Cancellation-policy |
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1 |
When if guest canceled within 1 day ( 24 hours ) in advance of the meeting date and time , there is not any refund for guest. We charge 100% of tour fee what guest made booking . |
2 |
When if guest canceled between within 1 and 3 days ( 24 hours and 72 hours ) in advance of the meeting date and time . There is 25% refund for guest . We charge 75% of tour fee what guest made booking . |
3 |
When if guest canceled between 3 and 5 days ( 72 hours and 120 hours ) in advance of the meeting date and time . There is 50% refund for guest . We charge 50% of tour fee what guest made booking . |
4 |
When if guest canceled between 5 and 7 days (120 hours and 168 hours) in advance of the meeting date and time . There is a 75% refund for guest . We charge 25% of tour fee what guest made booking . |
5 |
When if guest canceled at least 7 days (168 hours ) in advance of the meeting date and time . There is 100% refund. We do not charge any tour fee what guest made booking . |
6 |
When if guest could not meet with your guide due to accidental forces such as extraordinary natural phenomenons , traffic accidents not cause by your responsibilities , act of war and tour schedule had changed by captain of your ship then We do not charge anything for guest . Guest can get 100% of refund . |
7 |
When if guest did not show up within 30 minutes without any notice at the meeting point and time then we decide that guest canceled tour . We charge guest 100% of tour fee . Guide leave at the meeting point after 30 minutes past at the meeting time. |
8 |
When if guest noticed delay for meeting point within same day cause by guest's responsibilities then the tour starting time already has been started as already made booking voucher . Tour will be terminated when it is written in voucher . |
9 |
When if guest noticed delay for meeting point and time within same day but not cause guest's responsibilities then there is a chance to make negotiation with guide . When if guide agree to change voucher then we will follow as the result of negotiation which was made with new tour voucher . |