waojapan.com

Cancellation-policy


1

When if guest canceled within 1 day ( 24 hours ) in advance of the meeting date and time ,
there is not any refund for guest. We charge 100% of tour fee what guest made booking .

2

When if guest canceled between within 1 and 3 days ( 24 hours and 72 hours ) in advance
of the meeting date and time . 

There is 25% refund for guest .
We charge 75% of tour fee what guest made booking .

3

When if guest canceled between 3 and 5 days ( 72 hours and 120 hours ) in advance
of the meeting date and time .

There is 50% refund for guest .
We charge 50% of tour fee what guest made booking .

4
 
When if guest canceled between 5 and 7 days (120 hours and 168 hours) in advance
of the meeting date and time .

There is a 75%  refund for guest .
We charge 25% of tour fee what guest made booking .

5

When if guest canceled at least 7 days (168 hours ) in advance
of the meeting date and time .

There is 100%  refund.
We do not charge any tour fee what guest made booking .

6

When if guest could not meet with your guide due to accidental forces such as
extraordinary natural phenomenons , traffic accidents not cause by your responsibilities ,
act of war and tour schedule had changed by captain of your ship then

We do not charge anything for guest . Guest can get 100% of refund .

7

When if guest did not show up within 30 minutes without any notice at the meeting point and time then we decide that guest canceled tour .

We charge guest 100% of tour fee .

Guide leave at the meeting point after 30 minutes past at the meeting time.
 
8

When if guest noticed delay for meeting point  within same day cause by guest's responsibilities

then the tour starting time already has been started as already made booking voucher .

Tour will be terminated when it is written in voucher .

9

When if guest noticed delay for meeting point and time within same day but not
cause guest's responsibilities then there is a chance to make negotiation with guide .

When if guide agree to change voucher then we will follow as the result of negotiation
which was made with new tour voucher .